The position of Customer Success Manager, as we like to say in the nation of young innovative companies (let's face it, it's always classier in English), is traditionally defined by a panel of loyalty missions, aiming to offer a privileged support to each new interlocutor, interested by the proposed service or already [...].
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The genesis of onboarding. When I arrived at A World for Us as Customer Success Manager, I joined Anne-Gaëlle, the one and only CSM at the time, who had already been in the job for a year. 15 days later we were joined by Benoît. It was very special because we were taking our first steps in [...]
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I had the chance to join the A World For Us team in March 2021. At that time, I wanted a challenge, something new and above all, to feel good in a company with a real project. As soon as the recruitment process started, I felt that the dynamics of this company were different. In [...]
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